FREE DELIVERY ON ORDERS OVER £50

FAQ

General

How much is postage and packing?
Shipping for orders within the UK is charged at £3.95
Shipping is free of charge for orders over £50
 
How long does it take to process an order?
We process and send orders out for delivery within 7 working days.
 
What are my delivery options?
Please allow 7 working days for delivery. We send our products out to you via Hermes Courier.
Left it until the last minute?  Please contact us at sales@hypcandles.com to see if we can arrange next day delivery for you. We’ll always help out whenever we can.
 
Do you ship to destinations outside the UK?
Unfortunately not at the moment though we do plan to ship worldwide in the future, so keep checking back for international delivery information.
 
What is your returns policy?
We produce and package our pregnancy candles with care, however we know that breakages can sometimes happen in transit.  If you have received your HYP Candle and your product is damaged, please send an email and pictures to hello@hypcandles.com and we’ll be in touch about providing you with a replacement or refund.
If you are unhappy with your HYP Candle and would like to return it, you can do so within 14 days as long as it is unused and in its original condition and packaging.  Please note that this only applies to sales made directly on this website.  You will receive your refund within 28 days of the item being returned.
Please note that our pregnancy candles bought via any of our stockists cannot be returned to us.  In those circumstances, please contact the store or website directly.
 
What payment options do you have? 
We accept all major debit and credit cards, PayPal and Apple Pay.
 
How do I use my promotional code? 
You will have the opportunity to enter any promotional codes just before you checkout. Drop us a line at hello@hypcandles.com if you’re having any difficulties with a promotional code and we’ll be able to help you out.
 
How do I find out about offers and promotions? 
If you sign up to our newsletter via our homepage (link), you'll be the first to know about news, offers and updates.  You’ll also find details via our social media (link)
 
How do I unsubscribe from newsletter e-mails? 
We’ll be sorry to see you go, however you can choose the ‘unsubscribe’ option on any of our email footers.  Alternatively, please email us at hello@hypcandles.com and we’ll remove you straight away.
 
How can I provide feedback?
We hope your love your HYP Candle as much as we do.  For general enquiries, or if you have any feedback on our products, it would be great to hear from you at hello@hypcandles.com or through our feedback form below.
If you have an outstanding order that you would like to change or if you would like an update on its progress, please contact us at sales@hypcandles.com.
 
Can I become a stockist for HYP Candles?
If you like the look of HYP Candles and are interested in becoming a stockist, we’d love to hear from you.  Please contact Becks directly to discuss partnership opportunities at rebecca@hypcandles.com.
 
Is my private information safe?
Yes, absolutely. Under no circumstance will we pass on your details to a third party, unless applicable by law. Please see our privacy policy for more information.